Frequently asked questions:
1. Can I send a gift, which is not included in your shopping cart?
Yes, You can send a gift, which is not included in our Florists Web
Stores. We shall promptly get back you after we had touch with our
associated web stores and how you can pay for it to place an order.
You may contact for Products / Custom product.
2. How can I make the payment?
You can make the payment by Credit Card all Visa, Master, Amex and
PayPal. Further option you may visit at www.moneybookers.com or
3. Which credit cards does Dubaiflowerdeliveryservice.com accept?
Dubaiflowerdeliveryservice.com accepts Visa, MasterCard, American
Express cards, and Pay Pal etc.
4. Is my credit card number is secured?
All transactions are secured, powered by CCNow.com Which is our
Authorized web retailer an US based organization. Which transacts all
transactions on ultra high Secure Socket Layer (SSL). The credit card
information never comes to us. Our Florists just get the payment
receipt information. CGI script capable of processing Credit Card
transactions insuring that the information is encrypted before it is
5. How do I feel sure that you have correctly registered the order
After you have placed the order, you will get an E-mail confirming
each order registered with us. Please check your E-mails and in the
event you want any correction, please get in touch.
6. Are the items delivered as per the display on WebPages?
There may be some variation in the gifts especially in perishable
items like cakes, chocolates and flowers. Generally the gifts will be
similar to the pictures on the web. They will definitely match or
exceed all the specifications in terms of weight, size, count and
functionality. Flowers specified in the arrangements shown may differ
as per seasonal availability. If the flowers specified in the
arrangements are not available, suitable alternatives will be used.
7. How much time do you take to deliver after the payment has been
More countries have same day florists delivery. And some countries do
have next day delivery. Please check with the main page of the
countries are listed services to dame day and next-day.
8. Do you have same day deliveries?
All orders will send for deliveries after the Credit card payment made
successful. Express Deliveries will be made on the same day for orders
received till 10 AM United Arab Emirates Time, orders received after
10 AM will be delivered on next day.
9. Where can you deliver?
Free Delivery Charge in City Area of Dubai & Sharjah. An extra Minimal
Delivery Charge to Marina, New Dubai Meadows, Jebel Ali, New Dubai
Internet city, New Dubai Media city, New Dubai Academic city, MIRDIFF,
Quasias, Arabianranches & Emirates Hills. An Extra Delivery Charge to
10. What is the mode of delivery?
Delivery goes through your local city florist.
11. How do I know that gift has been delivered?
Web Stores send you an e-mail confirming delivery after it has been
done. or You may open enquiries at our contact page.
12. Can I send some message with the gift?
Yes, you can send your message with the gift. Most of our web stores
will send your message at free of cost in a greeting card along with
13. Are there any hidden costs such as delivery charges, taxes etc.?
Free Delivery Charge in City Area of Dubai & Sharjah. Yes, An extra
Minimal Delivery Charge to Marina, New Dubai Meadows, Jebel Ali, New
Dubai Internet city, New Dubai Media city, New Dubai Academic city,
MIRDIFF, Quasias, Arabianranches & Emirates Hills. An Extra Delivery
Charge to Abu Dhabi.
14. Do you deliver on Sundays?
Yes, we deliver on Sundays, Friday and national holidays are no
delivery. An one day advance order for Friday delivery can be arranged
15. What is your refund policy?
Unable to locate the recipients "correct" address. The delivered
flowers quality is poor.
The order has not been delivered due to our fault. Guarantee will not
apply (FULL charges will be applied) if: Given Insufficient or Wrong
information e.g recipient telephone number, name or address etc by
You. Recipient cannot be reached when delivering to places like
Hospitals, Hotels, Arriving/Departing ships or plane etc